Chhatrapati Shivaji International Airport, Mumbai

About the Airport:

Chhatrapati Shivaji International Airport, Mumbai, often referred to simply as Mumbai Airport, is one of the busiest and most prominent airports in India. It serves as the primary international gateway to the city of Mumbai and the surrounding region. The airport is renowned for its modern facilities, efficient operations, and seamless connectivity.

History:

The history of Mumbai Airport can be traced back to its inauguration in 1942 when it was known as RAF Santacruz. Over the years, it has undergone significant expansions and renovations, evolving into a world-class aviation hub. In 1999, it was officially renamed Chhatrapati Shivaji International Airport in honor of the 17th-century Maratha warrior king, Chhatrapati Shivaji Maharaj.

Address:

Chhatrapati Shivaji Maharaj International Airport
Santacruz (East), Mumbai – 400099, Maharashtra, India

Contact Number:

Here is a list of other contact numbers for Mumbai Airport:
Lost and Found: +91 9930144272 (Terminal 1), +91 9619050580 or +91 08879992371 (Terminal 2)
Information Desk: +91 22 6685 1010
Customer Care: 022 66851010

Ownership:

The Adani Group owns 74% of Mumbai’s Chhatrapati Shivaji Maharaj International Airport (CSMIA). The Adani Group took over management of the airport from the GVK Group in July 2021. The Adani Group bought 50.5% of the stake from the GVK Group and 23.5% from minority partners, including Airports Company South Africa (ACSA) and Bidvest Group.

The Adani Group also won the bid to operate the Navi Mumbai International Airport. The Adani Group operates seven airports in India, including Mumbai, Jaipur, Thiruvananthapuram, Guwahati, Lucknow, Mangaluru, and Ahmedabad.

Services:

Chhatrapati Shivaji International Airport (CSMIA) in Mumbai offers a comprehensive range of services to ensure a seamless and comfortable travel experience for both domestic and international passengers. Here’s an overview of the services available at the airport:

Check-In Services: Multiple check-in counters are available, allowing passengers to complete the check-in process for their flights conveniently. Both self-service kiosks and traditional check-in counters are provided.

Baggage Services: The airport offers baggage services, including luggage wrapping and secure storage facilities for those in need of storing their bags while in transit.

Lounges: Various lounges are located throughout the airport, catering to different passenger needs. These lounges provide a relaxing environment with amenities such as comfortable seating, complimentary refreshments, Wi-Fi, and business facilities.

Duty-Free Shopping: Mumbai Airport boasts an extensive selection of duty-free shops, where travellers can purchase a wide range of products such as electronics, perfumes, cosmetics, fashion, alcohol, and more at tax-free prices. It’s an ideal place for last-minute shopping.

Restaurants and Cafes: The airport offers a diverse array of dining options, from fast food outlets to fine dining restaurants. Passengers can savour local and international cuisines, beverages, and snacks to satisfy their culinary preferences.

Car Rental Services: Various car rental agencies have counters at the airport, making it convenient for travellers to hire a vehicle for their onward journey.

Currency Exchange: Currency exchange counters are available for passengers who need to convert their money into the local currency or other foreign currencies.

Medical Facilities: In case of medical emergencies or minor health issues, the airport has medical facilities and pharmacies to provide assistance and medical supplies.

Wi-Fi Connectivity: Free Wi-Fi is available throughout the airport, allowing passengers to stay connected, browse the internet, check emails, and access travel information.

Travel Assistance: Information desks and customer service counters are strategically located to assist passengers with inquiries, flight information, and guidance on airport services.

Special Assistance: The airport offers special assistance services for passengers with reduced mobility, including wheelchair assistance and escort services through the airport.

Children’s Play Areas: To keep young travellers entertained, there are dedicated play areas with age-appropriate activities and facilities.

Prayer Rooms: Quiet and well-maintained prayer rooms are available for travellers of various faiths to perform religious rituals and prayers.

Smoking Zones: Designated smoking areas are provided for passengers who wish to smoke while waiting for their flights.

Pet Services: The airport offers pet relief areas and pet-friendly facilities to accommodate passengers travelling with pets.

Chhatrapati Shivaji International Airport, Mumbai, places a strong emphasis on passenger comfort and convenience, making it a well-equipped and traveller-friendly airport that caters to the diverse needs of its visitors. Whether you’re arriving in Mumbai or departing from the city, you can expect a wide range of services to enhance your travel experience.

Airlines and destinations:

Domestic Airlines:

• AirAsia India: Ahmedabad, Amritsar, Bangalore, Bagdogra, Bhubaneswar, Chandigarh, Chennai, Coimbatore, Delhi, Goa, Guwahati, Hyderabad, Indore, Jaipur, Jammu, Kochi, Kolkata, Lucknow, Nagpur, Patna, Port Blair, Pune, Ranchi, Srinagar, Surat, Varanasi, Vijayawada, Visakhapatnam
• Air India: Ahmedabad, Amritsar, Bangalore, Bhopal, Bhubaneswar, Chandigarh, Chennai, Coimbatore, Delhi, Dehradun, Goa, Gorakhpur, Guwahati, Hyderabad, Indore, Jaipur, Jammu, Kochi, Kolkata, Lucknow, Nagpur, Patna, Port Blair, Pune, Ranchi, Srinagar, Surat, Trivandrum, Udaipur, Vadodara, Varanasi, Vijayawada, Visakhapatnam
• Akasa Air: Ahmedabad, Bangalore, Chennai, Chandigarh, Delhi, Goa, Guwahati, Jaipur, Kochi, Kolkata, Lucknow, Pune
  Go First: Ahmedabad, Amritsar, Bangalore, Bhubaneswar, Chandigarh, Chennai, Coimbatore, Delhi, Goa, Guwahati, Hyderabad, Indore, Jaipur, Jammu, Kochi, Kolkata, Lucknow, Nagpur, Patna, Port Blair, Pune, Ranchi, Srinagar, Surat, Trivandrum, Udaipur, Vadodara, Varanasi, Vijayawada, Visakhapatnam
• IndiGo: Ahmedabad, Amritsar, Bangalore, Bhubaneswar, Chandigarh, Chennai, Coimbatore, Delhi, Dehradun, Goa, Gorakhpur, Guwahati, Hyderabad, Indore, Jaipur, Jammu, Kochi, Kolkata, Leh, Lucknow, Nagpur, Patna, Port Blair, Pune, Ranchi, Srinagar, Surat, Trivandrum, Udaipur, Vadodara, Varanasi, Vijayawada, Visakhapatnam
• SpiceJet: Ahmedabad, Amritsar, Bangalore, Bhubaneswar, Chandigarh, Chennai, Coimbatore, Delhi, Dehradun, Goa, Gorakhpur, Guwahati, Hyderabad, Indore, Jaipur, Jammu, Kochi, Kolkata, Leh, Lucknow, Nagpur, Patna, Port Blair, Pune, Ranchi, Srinagar, Surat, Trivandrum, Udaipur, Vadodara, Varanasi, Vijayawada, Visakhapatnam
• Vistara: Ahmedabad, Amritsar, Bangalore, Bhubaneswar, Chandigarh, Chennai, Coimbatore, Delhi, Goa, Guwahati, Hyderabad, Indore, Jaipur, Jammu, Kochi, Kolkata, Lucknow, Nagpur, Patna, Port Blair, Pune, Ranchi, Srinagar, Surat, Trivandrum, Udaipur, Vadodara, Varanasi, Vijayawada, Visakhapatnam

International Airlines:

• Air Arabia: Sharjah
• Air Canada: Toronto
• Air France: Paris
• Air India: Abu Dhabi, Bahrain, Bangkok, Beijing, Chicago, Colombo, Dammam, Dubai, Entebbe, Frankfurt, Hong Kong, Jeddah, Kathmandu, Kuwait City, London, Muscat, Nairobi, Newark, New York, Newark, Osaka, Paris, Perth, Riyadh, San Francisco, Singapore, Sydney, Toronto, Tokyo, Washington, D.C.
• Air Mauritius: Mauritius
• Air Tanzania: Dar es Salaam
• AirAsia X: Kuala Lumpur
• All Nippon Airways: Tokyo
• British Airways: London
• Cathay Pacific: Hong Kong
• Delta Air Lines: Atlanta, Detroit
• Emirates: Dubai
• Ethiopian Airlines: Addis Ababa
• Etihad Airways: Abu Dhabi
• EVA Air: Taipei
• Finnair: Helsinki
• Flydubai: Dubai
• Gulf Air: Bahrain
• Jazeera Airways: Kuwait City
• Kenya Airways: Nairobi
• KLM: Amsterdam
• Kuwait Airways: Kuwait City
• Lufthansa: Frankfurt
• Malaysia Airlines: Kuala Lumpur
• Middle East Airlines: Beirut
• Oman Air: Muscat
• Qatar Airways: Doha
• RwandAir: Kigali
• Saudi Arabian Airlines: Jeddah, Riyadh
• Singapore Airlines: Singapore
• Swiss International Air Lines: Zurich
• Turkish Airlines: Istanbul
• United Airlines: Newark, San Francisco
• Uzbekistan Airways: Tashkent

Please note that this list is subject to change, so it is always best to check with the airline directly for the most up-to-date information.

Duty Free:

Duty-Free Shopping at Mumbai Airport:
Mumbai’s Chhatrapati Shivaji International Airport offers an extensive and enticing duty-free shopping experience for both international and domestic travelers. Here’s some information about the duty-free shopping facilities at the airport:

1. What is Duty-Free Shopping?
   Duty-free shopping refers to the purchase of goods, including cosmetics, electronics, perfumes, fashion items, spirits, and more, at designated stores within the airport without paying import duties or taxes. Travelers can often enjoy significant savings on these items compared to buying them in the city.
2. Terminal Locations:
   Mumbai Airport has dedicated duty-free stores in both its international and domestic terminals. The duty-free shops are strategically located after security and immigration checks, making it convenient for passengers to explore and make purchases before departing on their flights.
3. Product Selection:
   Mumbai Airport’s duty-free stores offer a wide array of products from renowned brands. Common items available include:
   – Perfumes and cosmetics
   – Liquor and tobacco products
   – Watches and jewelry
   – Electronics and gadgets
   – Fashion apparel and accessories
   – Chocolates and gourmet foods
4. Brands and Luxury Items:
   The duty-free shops at Mumbai Airport often carry high-end luxury brands and exclusive products, making it a preferred destination for luxury shoppers.
5. Tax Savings:
   One of the main benefits of duty-free shopping is the significant tax savings. Travelers can purchase items at reduced prices since they are exempt from import duties, GST (Goods and Services Tax), and other taxes applicable to retail purchases.
6. Payment Methods:
   Most duty-free stores accept major credit cards, debit cards, and various currencies, including Indian Rupees and foreign currencies. Currency exchange services are also available within the airport.
7. Pre-Order and Reserve:
   Some duty-free shops at Mumbai Airport offer the option to pre-order or reserve products online before your flight. This allows you to secure your desired items and pick them up at the airport.
8. Exclusive Offers and Promotions:
   Travelers often have the opportunity to take advantage of exclusive offers, discounts, and promotions at duty-free stores, particularly during special events or holiday seasons.
9. Shopping Hours:
   Duty-free shops at Mumbai Airport typically operate according to the flight schedules, ensuring that passengers can shop during both day and night hours.

Whether you’re looking for souvenirs, luxury items, or simply want to enjoy the tax-free shopping experience, Mumbai Airport’s duty-free stores offer a diverse range of products and brands to cater to the preferences of all travelers. Keep in mind that product availability and promotions may vary, so it’s a good idea to explore the stores and take advantage of the savings while passing through the airport.

Transport:
Chhatrapati Shivaji International Airport (BOM) is well-connected to the city of Mumbai by a variety of transport options, including:
Taxis: Taxis are available from all major hotels and tourist spots in Mumbai. The journey from the city center to the airport takes around 45-60 minutes, depending on traffic conditions.

1. Auto-rickshaws: Auto-rickshaws are a cheaper option than taxis, but they are not as comfortable. The journey from the city center to the airport takes around 60-90 minutes, depending on traffic conditions.
2. Buses: There are a number of bus routes that connect the airport to the city center and other parts of Mumbai. The journey time varies depending on the route.
3. Metro trains: The Mumbai Metro Line 3 connects the airport to the city center. The journey time is around 45 minutes.
   Pre-paid taxis: Pre-paid taxis are available from the airport arrival terminals. This is a good option if you want to avoid being overcharged by taxi drivers.
4. Car rental: There are a number of car rental companies operating at the airport. This is a good option if you want to have the flexibility to explore Mumbai at your own pace.

How to reach

1. By Taxi: Taxis are available from all major hotels and tourist spots in Mumbai. The journey from the city center to the airport takes around 45-60 minutes, depending on traffic conditions.
2. By Auto-rickshaw: Auto-rickshaws are a cheaper option than taxis, but they are not as comfortable. The journey from the city center to the airport takes around 60-90 minutes, depending on traffic conditions.
3. By Bus: There are a number of bus routes that connect the airport to the city center and other parts of Mumbai. The journey time varies depending on the route.
4. By Metro train: The Mumbai Metro Line 3 connects the airport to the city center. The journey time is around 45 minutes.
5. By Pre-paid taxi: Pre-paid taxis are available from the airport arrival terminals. This is a good option if you want to avoid being overcharged by taxi drivers.
6. By Car rental: There are a number of car rental companies operating at the airport. This is a good option if you want to have the flexibility to explore Mumbai at your own pace.

Nearby places to visit

There are a number of tourist attractions located near the airport, including:

1. Gateway of India: The Gateway of India is a basalt arch monument built in the early 20th century. It is one of the most iconic landmarks in Mumbai.
2. Elephanta Caves: The Elephanta Caves are a UNESCO World Heritage Site. They are located on Elephanta Island, which is a short ferry ride from Mumbai. The caves contain Hindu and Buddhist sculptures and carvings dating back to the 5th and 6th centuries.
3. Haji Ali Dargah: The Haji Ali Dargah is a mosque and tomb located on an islet in the Arabian Sea. It is a popular pilgrimage site for Muslims and Hindus alike.
4. Chhatrapati Shivaji Maharaj Terminus: The Chhatrapati Shivaji Maharaj Terminus is a UNESCO World Heritage Site. It is a historic railway station that is considered to be one of the most beautiful buildings in India.
5. Siddhivinayak Temple: The Siddhivinayak Temple is a Hindu temple dedicated to the elephant-headed god Ganesha. It is one of the most popular temples in Mumbai.
6. Juhu Beach: Juhu Beach is a popular beach located in the western suburbs of Mumbai. It is a great place to relax and enjoy the sunset.
7. Chowpatty Beach: Chowpatty Beach is a popular beach located in south Mumbai. It is known for its street food and its lively atmosphere.
8. Marine Drive: Marine Drive is a boulevard that runs along the coast of south Mumbai. It is a popular spot for walking, cycling, and enjoying the views of the city skyline.
9. Film City: Film City is a film studio complex located in the western suburbs of Mumbai. It is one of the largest film studios in the world.
10. Bollywood Tours: There are a number of tour operators that offer Bollywood tours. These tours take you to the sets of Bollywood movies and TV shows, and give you a behind-the-scenes look at the Indian film industry.

Mumbai Airport’s location offers travelers the opportunity to explore some of the city’s most famous landmarks and attractions, making it an ideal starting point for an exciting Mumbai adventure. Whether you have a few hours or a day to spare, these nearby places provide a taste of the vibrant culture and history of Mumbai.

Chhatrapati Shivaji Maharaj International Airport (BOM) in Mumbai has two terminals:

Terminal 1

Terminal 1 is the older of the two terminals and is located on the left side of the airport complex. It has a capacity of 20 million passengers per year. The terminal handles domestic flights only.

Terminal 1 has 60 check-in counters, 16 security check booths, and 16 immigration counters. It also offers a variety of amenities, including restaurants, cafes, shops, ATMs, and a medical center.

Terminal 2

Terminal 2 is the newer of the two terminals and is located on the right side of the airport complex. It has a capacity of 40 million passengers per year. The terminal handles both domestic and international flights.

Terminal 2 has 138 check-in counters, 28 security check booths, and 48 immigration counters. It also offers a variety of amenities, including restaurants, cafes, shops, ATMs, duty-free shops, and a medical center.